At Anveera, your satisfaction is our priority. We take great care in delivering products that meet the highest quality standards. If, for any reason, you are not fully satisfied with your purchase, please review our refund and return guidelines below.
1. Returns
You may request a return within 7 days of delivery.
Products must be unused, in their original packaging, and in resalable condition.
Certain items (like personalized or used candles) are non-returnable due to hygiene and safety reasons.
To initiate a return, please contact us at itsanveera@gmail.com with your order details and reason for return.
2. Refunds
Once we receive and inspect your returned product, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–7 business days.
Shipping charges are non-refundable. If you receive a refund, the cost of return shipping may be deducted (unless the product was defective or damaged on arrival).
3. Exchanges
We only replace items if they are defective, damaged, or incorrect.
For exchange requests, please write to us at itsanveera@gmail.com with a photo of the product received.
4. Non-Returnable Items
Used candles or opened fragrance products.
Items purchased during sale, clearance, or special promotions.
Customized gift sets.
5. Damages & Issues
Please inspect your order upon delivery.
If your product is damaged, defective, or incorrect, contact us within 48 hours with photos, and we’ll arrange a replacement or refund at no extra cost.
